Topics

03 Troubleshooting
Administrator Client, Server
Internet password does not synchronize

When a user downloads a subscription, changes their Internet Password in the Person Record on the server, then synchronizes, they should be able to use the new password to open the subscription, either online or offline.

They can use the new password to open the subscription online, but they get an "access denied" error if they try and use the new password to open the subscription offline.

Workaround: Use the old password to open the subscription offline.