Topics

03 Troubleshooting
Administrator Client, Client, Designer, Server
Troubleshooting tips for DOLS installations

Upgrading from a Domino build without DOLS to Domino 5.0.10 and higher
If you are upgrading to Domino 5.0.10 or higher from a Domino build that does not already have DOLS installed, DOLS may not be properly installed. The DOLADMIN.NSF file will be created, but the correct DSAPI filter filename may not be added to the server document. When you start the Domino server, DOLS will not be loaded.

To work around this problem:


* NOTE: For the AS/400 platform, the server document will be updated when a new server is configured or an existing server is modified using the CFGDOMSVR or CHGDOMSVR CL command with DOLS(*YES) specified. Refer to the Domino for AS/400 Release Notes for more information on configuring a server with DOLS.

Cannot download a subscription from a Domino 5.0.4 or earlier server to a DOLS 5.0.10 or higher client
Once the user installs or upgrades a subscription from a Domino 5.0.10 or higher server, their client software is updated. They cannot then download a subscription from server running Domino 5.0.4 or earlier. The download will fail with error messages.

To avoid this problem, upgrade other servers to Domino 5.0.10 or higher.

Users can install the iNotes Sync Manager and custom subscriptions from a CD
This eliminates long waits for the Sync Manager and subscriptions to download during first-time install. To get a CD, contact your Lotus Sales Representative. Or you can download the CD code from www.lotus.com/dols and create your own CD. For more information, see the Readme file on the CD.

Dial-up (or LAN) installation fails with "Unable to launch..." message
If the user tries to install the Lotus iNotes Sync Manager by using a dial-up or LAN connection and receives an "Unable to launch" message, the problem may be that the dial-up session had a time-out setting that was set too low. To increase the timeout: