Topics

03 Troubleshooting
Client
Using the Extended Mail template with DOLS

Users who choose the Extended Mail template (mail50ex.ntf) to replace a mail file design in the "Replace Database Design" dialog box must ensure that the "Inherit future design changes" field is enabled.

Disabling the "Inherit future design changes" field causes the "MAPI enablement" field to be hidden in the DOLS Actions -> Edit Offline Configuration profile, and the MAPI Service Providers will not download properly.

Workaround
If the "MAPI enablement" field is not visible, replace the design of the mail file, leaving the "Inherit future design changes" field enabled.